Saudi consumers embracing a mobile-first retail environment
Saudi Arabia’s e-commerce sector is on track for
dramatic growth, with the market expected to expand from $222.9 billion in 2024
to approximately $708.7 billion by 2033. The surge is being driven by Vision 2030 reforms and
near-universal smartphone penetration, which has positioned mobile commerce as
the dominant shopping channel across the Kingdom.
With internet and smartphone usage at around
99%, Saudi consumers are embracing a mobile-first retail environment. From
ultra-fast Q-commerce deliveries to fully cashless payments, digital shopping
is reshaping consumer behaviour, particularly in major cities such as Riyadh,
Jeddah and the Eastern Province. Smaller cities are also catching up as
logistics and infrastructure continue to improve.
Vision 2030 has played a central role in
accelerating this transformation. Significant investment in digital
infrastructure, supportive regulation and initiatives promoting a cashless
society have created strong foundations for growth. Public-private
partnerships, fintech collaborations and modern payment rails have helped build
consumer trust while encouraging retailers and start-ups to scale rapidly.
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Saudi
e-commerce set to reach $44 billion by 2030
Mobile commerce and digital payments are
emerging as critical growth drivers. Digital wallets, SPAN and
buy-now-pay-later options are now mainstream, reducing friction at checkout and
increasing conversion rates. For many retailers, optimising mobile apps and
payment experiences has become just as important as merchandising.
At the same time, demand for speed has sparked
intense competition in Q-commerce. Companies are racing to establish
micro-fulfilment centres and dark stores to deliver groceries and essentials
within minutes or hours. While consumers benefit from convenience, businesses
face growing operational challenges around routing, cold-chain logistics and
returns management.
Retailers are also adopting omnichannel
strategies to blend digital and physical experiences. Click-and-collect
services, in-store returns for online purchases and social commerce features
are now standard, reflecting Saudi consumers’ preference for both convenience
and personal touchpoints.
Cross-border e-commerce continues to influence
buying behaviour, pushing local players to improve fulfilment and customs
processes. Meanwhile, AI-driven personalisation is enhancing product
recommendations, inventory management and targeted promotions, raising customer
expectations for relevance and service quality.
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Saudi
Arabia’s logistics sector sees rapid growth under Vision 2030
As growth accelerates, businesses entering or
expanding in Saudi Arabia must prioritise mobile-first design, local payment
options and strong logistics partnerships. For consumers, faster delivery,
broader choice and seamless payments are becoming the norm.
While
challenges such as fraud prevention and last-mile delivery remain, the outlook
is clear: Saudi Arabia’s e-commerce market is entering a new phase of scale,
sophistication and opportunity, with Vision 2030 firmly at the centre of its
evolution.
Source: www.itp.net

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